Some users have been experiencing issues with their Chevrolet app’s remote start function not working properly.
In this article, we will discuss the possible causes of this problem and provide solutions to fix it. We will also cover some important information about the Chevrolet app and how to maximize its features for a better driving experience.
Possible Causes of Remote Start Not Working
There can be several reasons why your Chevrolet app’s remote start feature is not functioning as expected. Some common causes may include:
- Poor network connection: The remote start function in the Chevrolet app requires a stable internet connection to communicate with your vehicle. If your network is weak or unstable, the command may not reach your car, resulting in non-functioning remote start.
- Issues with the app’s settings: It is possible that you might have accidentally disabled the remote start feature in the app’s settings. Make sure to check if it is turned on and try enabling it again.
- Faulty key fob battery: The key fob battery plays a crucial role in initiating the remote start function. If your key fob battery is low or dead, it will not send out signals to your car, hindering its ability to remotely start.
- Technical glitches: Like any other electronic device, the Chevrolet app can also experience technical issues that may affect its performance. In such cases, restarting the app or clearing its cache may resolve the problem.
Poor network connection
A common cause of the remote start feature not working on the My Chevrolet app is a weak network connection.
Symptoms/Signs: If you have a weak network connection, you may experience delays in sending and receiving commands through the My Chevrolet app. The app may also display an error message stating that it cannot connect to the vehicle.
Reasons: A weak network connection can be caused by factors such as poor service coverage in your area, outdated software/firmware on either your car or phone, or issues with your device’s internet connection.
Troubleshooting Steps: If you suspect that a weak network connection is causing the remote start feature to not work on the My Chevrolet app, the first step would be to check for service coverage in your area.
You can do this by contacting your phone carrier or checking online for coverage maps.
Faulty remote start feature in app settings
In some cases, the remote start feature may not work on the My Chevrolet app due to a fault in the app settings.
Symptoms/Signs: If there is a problem with the remote start feature in the app settings, you may notice that it does not work at all or only works intermittently.
You may also receive error messages stating that the feature is unavailable.
Reasons: A faulty setting in the My Chevrolet app could be caused by various factors such as a recent update, conflicting settings within the app, or corrupted data.
Troubleshooting Steps: To troubleshoot this issue, try resetting the app settings by going to the settings menu within the My Chevrolet app. You can also try reinstalling the app or clearing its cache and data.
Weak or Dead Battery
The most common cause of remote start not working is a low or dead key fob battery. It’s important to regularly check and replace the battery to ensure proper functioning.
Symptoms/Signs: Common symptoms include the app not responding to remote start commands, difficulty in unlocking or locking the car doors with the app, and a low signal strength notification on the app.
Reasons: A weak or dead key fob battery can be caused by a variety of factors such as old age, extreme temperatures, or leaving the key fob too close to electronic devices that can drain its power.
Troubleshooting Steps: If you suspect that a weak or dead battery is causing the remote start feature on the My Chevrolet app to not work, the first step would be to replace the key fob battery.
If that does not solve the issue, it’s important to check for any interference from nearby electronic devices and keep them away from the key fob.
Technical glitches with the Chevrolet app
Another potential reason for the remote start feature not working on the My Chevrolet app could be technical glitches within the app itself.
Symptoms/Signs: If there are technical glitches in the My Chevrolet app, you may experience errors or crashes when trying to use the remote start feature. The app may also freeze or become unresponsive.
Reasons: Technical glitches can occur due to software bugs, compatibility issues with your device, or outdated versions of the My Chevrolet app.
Troubleshooting Steps: To troubleshoot this issue, try updating your My Chevrolet app to the latest version. You can also check for any available software updates for your device.
Incorrectly programmed key fob
If the remote start feature is not working, it could also be due to an issue with the key fob.
Symptoms/Signs: The remote start feature may not work at all or only work intermittently. You may also experience other issues with your key fob, such as difficulty locking or unlocking your vehicle.
Reasons: A key fob that is incorrectly programmed or has a malfunction can cause the remote start feature to not work properly.
Troubleshooting Steps: If you suspect an issue with your key fob, try reprogramming it following the instructions in your owner’s manual. If that does not work, you may need to replace the key fob.
Defective key fob hardware
In some cases, the issue may not be with the programming or functionality of the key fob itself, but rather a hardware defect within the key fob.
Symptoms/Signs: The remote start feature may not work at all or only work intermittently. Other features on the key fob, such as locking and unlocking your vehicle, may also be affected.
Reasons: A defective key fob can cause issues with all of its functions, including the remote start feature.
Troubleshooting Steps: If you suspect a hardware issue with your key fob, contact your local dealership for assistance with diagnosing and replacing it if necessary.
Inadequate remote start range
Another common issue with remote start not working is the range of the key fob. If you are too far away from your vehicle, the signal may not reach and activate the remote start feature.
Symptoms/Signs: The remote start feature may work intermittently or not at all when attempting to activate it from a distance.
Reasons: The key fob signal may not reach the vehicle if you are too far away, causing the remote start feature to not work properly.
Troubleshooting Steps: Try standing closer to your vehicle when attempting to use the remote start feature. If this solves the issue, then it is likely a matter of being out of range.
However, if you continue to experience problems even when close to your vehicle, there may be another underlying issue.
Compatibility issues between phone and car model
Sometimes, remote start may not work due to compatibility issues between your phone and your vehicle’s make and model. Certain phones or operating systems may not be fully compatible with the remote start feature.
Symptoms/Signs: The remote start feature may not work at all or only work intermittently when attempting to use it from your phone.
Reasons: A lack of compatibility between your specific phone and vehicle can cause issues with the remote start feature.
Troubleshooting Steps: Check with your car’s manufacturer for a list of compatible devices for the remote start feature.
If your phone is not on the list, you may need to consider using a different device or contacting the manufacturer for further assistance. Additionally, make sure your phone’s operating system is up to date and compatible with your vehicle.
Interference from nearby electronic devices
Another potential reason for remote start issues could be interference from nearby electronic devices.
This can disrupt the signal between your key fob or phone and your vehicle, causing the remote start feature to not work properly.
Symptoms/Signs: The remote start may not work at all or only work intermittently when attempting to activate it from a distance, but it works fine when closer to the vehicle.
Reasons: Electronic devices in close proximity, such as garage door openers or other cars with similar frequency signals, can interfere with the signal between your remote and vehicle.
Troubleshooting Steps: Move away from any potential sources of interference and try using the remote start feature again. If this solves the issue, it may be necessary to find a new location for your vehicle or electronic devices to reduce interference.
If interference continues to be a problem, consult with a professional installer or the manufacturer for further assistance in resolving the issue.
In some cases, additional equipment may need to be installed to improve signal strength and prevent interference.
Outdated software or firmware on car or phone
Both your vehicle and phone may require regular software or firmware updates in order for the remote start feature to work properly. If either is operating on outdated software, it can cause issues with the functionality of the remote start feature.
Symptoms/Signs: The remote start may not work at all or only work intermittently when attempting to activate it from a distance, but works fine when closer to the vehicle.
Reasons: Updates are necessary to keep both your car’s systems and your phone’s operating system compatible with each other. Failure to update can result in communication errors between the two devices.
Troubleshooting Steps: Check for any available updates for both your vehicle and phone. Follow the instructions provided by the manufacturer to ensure proper installation of updates.
Once both devices are updated, test the remote start feature again to see if the issue has been resolved.
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